Aberya sa BPI ayos na, ATM machines gumagana na rin

Alas 10 ng Miyerkules ng gabi nang ihayag ng BPI na ang glitch sa kanilang system ay ayos na at gumagana na ang kanilang mga ATN.

"We would like to announce that the internal systems error related to transaction mis-postings has been resolved. Access to ATMs has also been restored," pahayag ng banko.

"Please accept our gratitude for your patience, and our apologies for any inconvenience you may have experienced,"

Inihayag din ng BPI na walang kliyente ang mawawalan ng pera dahil sa error.

"Should you have questions, please contact us at CBGCustomerCareDepartment@bpi.com.ph," pahayag ng BPI.

Ayon kay BPI Senior Vice President for Strategic Marketing and Decision Support Catherine Santamaria, ang online banking at mobile banking ay inaayos parin. s

"What we're saying is that the ATMs are the ones which are available already. Our internet and our mobile are still being restored as we speak," pahayag niya sa ANC's Business Nightly. 

"We want to make sure that everything is up. The most critical touchpoint or the most critical thing that the client would want to do is to have access to their money so our ATMs are up. For balances that look at through the internet, through our BPI Express Online and through our mobile app, it's just taking a little time but we should be up,"  dagdag pa niya.

"It's just the timing. To put up the system, it's not automatically that all will be up at the same time," "For those that have withdrawn money, we actually have clients who are returning it. We're saying that we believe our BPI clients are honest and responsible, and they know that if it's not their money, they will be returning it to us.

"With BPI, our processes are very clear and we follow very strict protocol. So if I'm not mistaken, the regulators will be here tomorrow," pahayag ni Santamaria.